Telephone: 01202 065 555

Meet the Team - William Hemingway

Tell us about your role?

In my role as Transaction Manager, I am part of the Sales team. I handle all the finance applications at the showroom and deal with insurance products such as GAP and SMART insurance. I see every single sales customer, providing support and guidance on these additional products and services; they can be complex, but invaluable if the customer needs them. I also ensure all purchases are FCA compliant whilst also maintaining the highest levels of customer service.

What drew you to the role at Volvo Cars Poole?

After a seven-year career serving in the Army, I decided to go in a completely different direction and became a Sales Specialist, firstly working for Peugeot then moving to Volvo Cars Poole in 2020. Earlier this year I was promoted to the Transaction Manager role which I was excited about as I saw there was a good opportunity in helping to further improve our customer experience.

What does a typical day look like for you?

Every morning is spent going through that day’s appointments with the Sales Specialists and planning for the day ahead. I will speak with each customer coming to the showroom, handling every finance application and discussing any additional requirements they have. I also work alongside the management team assisting and helping the team to achieve our goals.

The best part of my job is the ability to help both the Sales team and our customers and ensure that customers have all the correct information, funding, and protection needed for their new Volvo.

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Ocean Automotive (Swedish) is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive (Swedish) to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volvo Car Financial Services UK. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volvo Car Financial Services UK, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volvo Car Financial Services UK also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

 

At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Personal Contract Purchase. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st October 2021 and 31st December 2021. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [1st October 2021].

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.