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Aftersales at Volvo Cars Poole
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Aftersales at Volvo Cars Poole

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We know what's important 

VOLVO SERVICE PROMISE 

When you bring your Volvo in for a service to Volvo Cars Poole, you can expect the highest level of expertise and care from our certified and trained technicians. We combine Volvo's unique methods with Volvo Car Genuine Parts to ensure your car continues to perform at its best. 

We also offer personal contact, convenient service options, and free software updates with every service. When it comes to taking care of your Volvo, we know what's important. 

  • Personal Service Contact 
    Support when you need it. Your personal service contact will answer any questions you may have and provide support when you need it. 
  • Software Updates
    The things that matter. Volvo cars are continually improving. The Volvo Service Promise includes the latest software updates, which means your car gets a little bit smarter after every service. 
  • Car Wash 
    Newly - washed and ready to go. It's nice to have a clean and newly-washed car. We wash your Volvo every time we service it. 
  • Volvo Assistance
    Reassurance for every journey. Volvo Assistance provides breakdown help and reassurance 24/7. After each service, we will extend your Volvo Assistance for one year at no extra cost. 
  • Convenient Service Options
    We offer flexible service options to suit your needs, including while-you-wait, drop-off & collect, Volvo Valet collection & delivery, and loan car services. Office hubs are also available for remote work during your visit, subject to availability.
  • Volvo Valet
    Care and convenience. For your convenience, we'll pick up your car, service it at our workshop and then return it to you safely and contact-free. 
  • Health Check
    Nothing overlooked. get extra peace of mind with a full health check for your Volvo. Make sure that your battery and all safety systems are running smoothly. 
  • Volvo Genuine Service
    Peace of mind. Our trained technicians always use Volvo Genuine parts and methods to keep your car performing at its best

Volvo Cars App

You’ll receive 12 months’ subscription to our mobile app, giving you handy remote access to your car – for control of temperature, security and much more, from wherever you are. Volvo Cars app renewed subscription applicable to vehicles fitted with Volvo On Call and less than 6 months active subscription. For pay as you go customers only.

BOOK A VOLVO SERVICE

Quick-and-easy booking

VOLVO ADAPTED SERVICE

For lower mileage vehicles

VOLVO ACCESSORIES

Make your Volvo your own

Volvo Personal Service

A life less complicated: A new approach to service that takes care of you as well as takes care of your car. We've come up with a new approach to servicing your car. An approach that's faster and more efficient. Now, our expert technicians work in teams like a racing car pit stop - which means most services will be completed within the hour. So, you might as well just wait and relax while we work to protect the interior and exterior of your Volvo with this accessory package, designed to maintain the car's good looks. 

Make the best use of your time: While you're waiting for your car you are welcome to use our Living Room. A comfortable lounge with free Wi-Fi, refreshments, and magazines - everything you need to help make the best use of your time. And before you know it, your car will be serviced, washed, and ready to get back out on the road

Your own personal technician: All Volvo owners will have their very own Personal Service Technician who'll take care of everything to do with their car - from booking appointments to carrying out the service. And as you'll deal with the same technician each time, they'll get to know you as well as your car.

Volvo Cars app: You’ll receive 12 months’ subscription to our mobile app, giving you handy remote access to your car – for control of temperature, security and much more, from wherever you are. Volvo Cars app renewed subscription applicable to vehicles fitted with Volvo On Call and less than 6 months active subscription.  For pay as you go customers only.

Cookie Policy | Privacy Policy | Terms and Conditions |
Complaints Procedure | Modern Slavery Act Statement | Motor Finance Commission Complaints Procedure

 

Copyright © 2025 Volvo Cars Poole. All Rights Reserved.
VAT Number - GB 205315255 | Company Number - 03982785 | FCA Number - 689194

Ocean Automotive (Swedish) Limited trading as Volvo Cars Poole is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive (Swedish) Limited trading as Volvo Cars Poole to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes Volvo Car Financial Services UK Limited. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to Volvo Car Financial Services UK Limited, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives and which you are eligible for from our panel of lenders. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and Volvo Car Financial Services UK Limited may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Personal Contract Purchase. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered by 30th September 2024. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [September 2024].

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.

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