Telephone: 01202 065 555

Meet the Team - Phil Haygreen

Getting Used to a New Role
Tell us about your role?

The role of the Used Car Sales Manager is a varied one, from managing stock levels, making sure cars are fully prepared, priced competitively, and displayed both on the forecourt and online, ultimately ensuring everything meets the high standards required for the Volvo Selekt Approved Used car program. One of the biggest challenges recently has been maintaining stock levels as there has been a high demand for Volvo’s within the used car market.
Another part of my role is to coach and guide the Sales team, sharing the knowledge gained over 25 years. This helps to ensure every customer has a highly professional and enjoyable experience, and that they are offered the best package available.
What drew you to the role at Volvo Cars Poole?
I started in the industry in 1996 at Volvo in Bury St Edmunds. Since then I have worked for a number of brands, but I’ve always had a soft spot for the Swedish brand and I returned to Volvo as a Sales Specialist with Volvo Cars Poole in 2018. I wanted to progress my career further and was pleased to be promoted to Used Car Sales Manager earlier this year.
What does a typical day look like for you?
Each morning starts with a meeting with the sales team, discussing new models we have available, and customer appointments and handovers for the day. From there my days are quite varied, but typically I will spend time assisting the sales team when any additional advice is needed, meeting customers, and ensuring cars are prepared either for display or handover to customers. My main priority is that our customers have a great experience purchasing a car from Volvo Cars Poole!

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Ocean Automotive (Swedish) is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive (Swedish) to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volvo Car Financial Services UK. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volvo Car Financial Services UK, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volvo Car Financial Services UK also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.


At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Personal Contract Purchase. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st Janaury 2022 and 31st March 2022. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [4th January 2022].

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.