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Volvo Car UK recommends Volvo-standard windscreen repairs to maintain vehicle safety standards

Volvo Car UK strongly recommends that all repairs on Volvo vehicles are performed by Volvo-trained technicians using only Volvo Genuine Parts according to Volvo methods.

The more advanced our safety functions become, the more critical it is that replacement parts have the right characteristics. Volvo Genuine Parts are designed according to Volvo Cars’ detailed specifications, tested both separately and in interaction with other parts, and produced according to Volvo Cars’ quality assurance routines.

A Volvo Genuine Windscreen is manufactured to the same specifications as the windscreen originally assembled in the car and offers a perfect fit, exact tolerances and maximum precision. Aftermarket alternatives that don’t meet these exact specifications may affect the car’s passive safety technology as well as active safety functions such as City Safety.

  • The windscreen is a critical component for the structural strength of the car’s body. The replacement process needs to be very thorough and carried out with Volvo-specified materials to retain the designed properties. Using Volvo-specified adhesives will bond the windscreen to the same strength as when the car was assembled in the factory. This is crucial for the function of the passenger airbag (which is designed to use the windscreen as support when it is deployed), as well as for the overall rigidness of the car’s body.
  • The windscreen is vital for the function of about 20 safety systems. This is due to the ASDM (Active Safety Domain Master) located inside the upper edge of the windscreen. The camera and radar in the ASDM are used together or individually to enable the safety functions to operate, and they are sensitive to the optical and geometric tolerances, glass thickness and mass of the windscreen. The safety system’s software is fine-tuned for each windscreen variant and demands extremely stringent optical tolerances to function as intended. Using aftermarket variants that don’t meet Volvo Cars’ stringent specifications may compromise the function of the systems.
  • Cars with a graphic Head-Up Display (HUD) are equipped with a specially engineered windscreen to achieve a good-quality projected image. The inside and outside of the windscreen are not parallel but angled towards each other, so the windscreen is slightly thicker at the upper edge than at the lower edge. Installing the wrong type of windscreen will result in double images of the projected information.
  • After a windscreen replacement, it is necessary to calibrate the camera and radar unit (ASDM) to ensure the safety systems function correctly. This is done using a special tool and activation via Volvo Cars’ branded diagnostics system. Replacing the windscreen should always be done by Volvo-trained technicians using Volvo methods and all the necessary components and systems to ensure that everything is put back in working order.


A secure way to preserve the safety, performance and integrity of a Volvo is always to use Volvo Genuine Parts combined with Volvo knowledge, training and specialised equipment.

For more information please contact us on 01202 065555 or for Volvo approved accident repairs, contact Poole Accident Repair on 01202 733866.

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Ocean Automotive (Swedish) is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive (Swedish) to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volvo Car Financial Services UK. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volvo Car Financial Services UK, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volvo Car Financial Services UK also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.


At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Personal Contract Purchase. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st Janaury 2022 and 31st March 2022. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [4th January 2022].

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.