Telephone: 01202 065 555

Our aftersales department has now reopened

We understand that coming back to a retail environment may bring some trepidation, however, we would like to reassure you that we have taken a number of steps to enhance our social distancing and hygiene measures - to ensure that visiting Volvo Cars Poole continues to be a safe, stress-free and welcoming experience. These measures are explained below and as always our team will be happy to hear from you if you have any questions or concerns.

What to expect when you make a booking

Prior to your appointment

  • Our team is available as usual to make your appointment either over the phone or via email – please call 01202 065555 or email service@volvocarspoole.co.uk
  • They will be happy to answer any questions you have about our new procedures, including social distancing and hygiene measures
  • As we hope you will understand, some of the usual services we offer will not be available - these will be reintroduced once it is safe to do so
  • The day before your appointment we will call you to confirm and provide clear directions for dropping off your car

At your appointment

  • On arrival please use the main entrance
  • Our reception area has been reorganised to allow social distancing to be maintained, signs and floor markings have been installed to guide you and our team is available to assist from a safe distance
  • Please support us by ensuring you remain at least two metres away from others
  • Contact will be kept to a minimum, with payment required by card

After your appointment

  • When collecting your car please follow the same procedure as when you dropped it off
  • Although your appointment will be a little different from usual, we hope you find our level of customer service is unaffected and above all that you feel safe during your visit

Behind the scenes we have introduced strict procedures including the use of PPE, checking all employees’ temperature daily and regular deep cleaning to name a few. Your health and wellbeing, and that of our team, is our number one priority so please be assured all measures have been taken as a precaution and we will continue to work diligently and in line with the latest government advice.

For more information or to make a booking please call us on 01202 065555 or email service@volvocarspoole.co.uk

Watch our video to see how your visit will differ from usual, we hope you will feel excited, confident, and most importantly safe visiting us: 

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Ocean Automotive (Swedish) is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive (Swedish) to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volvo Car Financial Services UK. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volvo Car Financial Services UK, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volvo Car Financial Services UK also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

 

At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Personal Contract Purchase. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st October 2021 and 31st December 2021. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [1st October 2021].

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.