Telephone: 01202 065 555

Our aftersales department has now reopened

We understand that coming back to a retail environment may bring some trepidation, however, we would like to reassure you that we have taken a number of steps to enhance our social distancing and hygiene measures - to ensure that visiting Volvo Cars Poole continues to be a safe, stress-free and welcoming experience. These measures are explained below and as always our team will be happy to hear from you if you have any questions or concerns.

What to expect when you make a booking

Prior to your appointment

  • Our team is available as usual to make your appointment either over the phone or via email – please call 01202 065555 or email service@volvocarspoole.co.uk
  • They will be happy to answer any questions you have around our new procedures, including social distancing and hygiene measures
  • As we hope you will understand, some of the usual services we offer will not be available - these will be reintroduced once it is safe to do so
  • The day before your appointment we will call you to confirm and provide clear directions for dropping off your car

At your appointment

  • On arrival please use the main entrance
  • Our reception area has been reorganised to allow social distancing to be maintained, signs and floor markings have been installed to guide you and our team is available to assist from a safe distance
  • Please support us by ensuring you remain at least two metres away from others
  • Contact will be kept to a minimum, with payment required by card

After your appointment

  • When collecting your car please follow the same procedure as when you dropped it off
  • Although your appointment will be a little different to usual, we hope you find our level of customer service is unaffected and above all that you feel safe during your visit

Behind the scenes we have introduced strict procedures including use of PPE, checking all employees’ temperature daily and regular deep cleaning to name a few. Your health and wellbeing, and that of our team, is our number one priority so please be assured all measures have been taken as a precaution and we will continue to work diligently and in line with the latest government advice.

For more information or to make a booking please call us on 01202 065555 or email service@volvocarspoole.co.uk

Watch our video to see how your visit will differ from usual, we hope you will feel excited, confident and most importantly safe visiting us: 

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